Our Privacy Policy

Last Updated: September 17, 2026

Kanchenjunga Guides, owned and operated by Touch The Himalaya Treks and Expedition Private Limited, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit kanchenjungaguides.com, contact us, request information, or book our trekking and travel services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name and contact information
• Email address and phone number
• Nationality and country of residence
• Passport and identification details when required for permits or travel arrangements
• Trekking preferences, travel dates, group details, and special requirements
• Emergency contact information
• Payment and transaction information
• Information you provide through forms, emails, WhatsApp, or other communication channels
• Website usage, device, browser, IP address, and similar technical information

We only request information that is reasonably necessary for providing our services, communicating with you, processing bookings, or meeting applicable legal and operational requirements.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Prepare and manage trek bookings
• Arrange permits, accommodation, transportation, guides, porters, and other travel services
• Process or confirm payments
• Communicate itinerary and booking information
• Respond to emergencies or special requirements during a trip
• Improve our website, services, and customer experience
• Send service-related communications
• Send promotional communications where permitted and where you have provided appropriate consent
• Meet applicable legal, regulatory, accounting, and security requirements

3. Trekking and Permit Information

Kanchenjunga trekking may require personal information such as passport details, photographs, nationality, emergency contacts, and other documentation for permits, accommodation, transportation, insurance, or other travel arrangements.

Where such information is required, we use it for the relevant travel or administrative purpose and share it only with appropriate service providers, authorities, or partners where reasonably necessary.

4. Payment Information

Payments may be processed through third-party payment providers. Kanchenjunga Guides does not intentionally store complete payment card details when payment processing is handled by an external payment provider.

Payment providers may process your information according to their own privacy policies and terms.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted parties when required to provide our services, including:

• Government and trekking permit authorities
• Hotels and accommodation providers
• Transportation providers
• Guides, trekking leaders, and porters
• Insurance or emergency service providers where relevant
• Payment and technology service providers
• Professional or legal advisers where necessary
• Authorities where disclosure is required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential functionality, understand website usage, improve performance, and enhance your experience.

Third-party services such as analytics, advertising, maps, video, or social media providers may also use cookies or similar technologies according to their own policies.

You can manage cookies through your browser settings.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, social media platforms, mapping services, accommodation providers, and other travel-related services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or accounting requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access to information we hold about you, asking us to correct inaccurate information, or requesting deletion where legally applicable.

Certain information may need to be retained when required for legal, regulatory, contractual, or legitimate business purposes.

11. Children's Privacy

Our services are intended for adults and travelers capable of making travel arrangements. We do not knowingly collect personal information from children without appropriate consent or legal authorization.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Kanchenjunga Guides
Owned by Touch The Himalaya Treks and Expedition Private Limited
Chhetrapati, J.P. Road Marg, Thamel, Kathmandu, Nepal

Website: kanchenjungaguides.com

For privacy-related questions or requests, please contact our team through the contact details provided on our website.

Governing Privacy Requirements

We aim to handle personal information in accordance with applicable laws and regulations of Nepal, including the Privacy Act, 2075 (2018). The Act provides protections concerning personal information, data confidentiality, consent, and the use and disclosure of personal data.